Cancellation and Refund Policy
POLICY REGARDING CANCELLATION / NO SHOW / EARLY DEPARTURE
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing well in advance.
Cancellation charges would be effective from the date we receive letter in writing and would be as follows : -
- 40 days prior to arrival - 25% of the advance deposited
- 15 days prior to arrival - 30% of the total tour cost (except the transaction charges)
- 10 days prior to arrival - 40 % of the total tour cost (except the transaction charges)
- 72 hours prior to arrival - 50% of the total tour cost (except the transaction charges)
- Less than 72 hours or no show - NO REFUND.
In case of special train journey, special airfare journey and peak season hotel bookings a separate cancellation policy is applicable which would be advised as and when required.
In case of 'No Show'- No Refund During "Peak-Season," which is defined by the density of tourist inflow in each region, and may vary from place to place and hotel to hotel, any particular hotel may implement a different cancellation policy. The travel agent is bound to follow the hotel specific cancellation policy; and in case of variation from the above stated policy, the excess in cancellation charges will be borne by the client and not by the travel agent. Modifications/Cancellations sent directly to the hotel will not be honored.
For outbound Travel from India, Visa processing charges and fees are fully non-refundable in case of cancellation of trip and also in case of Visa denial by the respective embassy.
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Any refund against a payment received through a Credit Card, will be made on the same credit card only.
In case you cancel the trip after commencement, refund would be restricted to a limited amount that would depend on the amount which we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, transportation and missed meals etc. we will not bear any responsibility to refund.
Refund process may take 2 - 7 weeks due to banking procedures. If the refund is made through Bank transfer or other mode, the bank charges / outward remittance charges would be deducted from the refund amount. We prefer to refund money in same account or credit card from where we receive it after deducting money transfer charges.
No deductions will be made for the refunds (except the transaction charges), which are made due to unavailability of services. If the services requested are unavailable during the requested period, we will offer similar alternatives well before the commencement of the services and if the client does not find the alternatives acceptable, the advance will be refunded. However, once the alternative service is accepted by the client, cancellation of the same will be subject to the above stated cancellation policy.